CHECKLIST
MOBILE BANKING
- Download and enroll in Citizens Online™ by visiting citizensbank.com or via the Mobile Banking app.*
- View eStatements.
- Enroll with Zelle® after activating your debit card to send and receive money within minutes1.
- Add your billers in Online Banking Bill Payment, set up upcoming payments, activate eBills.
- Pay yourself first by setting up automatic transfers between your checking and savings or money market.
CHECKS
If you did not order checks at account opening:
- Order checks online through Online Banking or
- Call Deluxe directly at 1-866-322-1350.
DEBIT CARD
- Look for your new debit card in the mail, if you did not already receive one in the branch. If you received a debit card in branch it’s ready to use.
- If you did not select a PIN at account opening, a PIN mailer will arrive separately by mail. If you'd like to update your PIN, you can change it on our app.
- Activate your new debit card in the Citizens mobile app*. You can also activate your card by completing a PIN transaction at a point-of-sale location or a Citizens ATM. Or activate by calling 1-800-527-1800 and have your card available.
- Update your Apple Pay®, Samsung Pay®, Google Pay™, Fitbit Pay™, Amazon One, Garmin Pay™ and merchants where your card may be stored for recurring purchases to make your Citizens debit card your preferred way to pay at checkout.
DIRECT DEPOSIT
- Set up direct deposit with new checking account number and routing number.
- Complete this digitally or provide a completed form and voided check if needed to your employer.
ONLINE BILL PAY
- Move any existing automatic payments.
OVERDRAFT CHOICES
- Confirm Overdraft Choices.
- Visit citizensbank.com/overdraft101
*Wireless carrier, text and/or data charges may apply.
1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes. Don’t use Zelle® to send money to people you don’t know. Data charges may apply. Terms and Conditions Apply.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries. Android and Google Pay are trademarks of Google Inc. Google Pay works on Android devices running Android Lollipop 5.0 or above. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. Fitbit Pay is available on select Fitbit watches including the Fitbit Ionic and Fitbit Versa SE. Fitbit Pay and the Fitbit Pay Logo are trademarks, service marks and/or registered trademarks of Fitbit, Inc. Amazon One is a trademark of Amazon.com, Inc. Garmin Pay is a trademark of Garmin Ltd. and its subsidiaries.