DEBIT CARD

Our Citizens Debit Card with Zero Liability1 and tap-to-pay technology is a secure, simple and convenient way to make purchases and manage your finances.

NEW CARD AND PIN:

  • If you received a new debit card in branch, it’s active and ready to use!
  • If you did not receive your new card or choose your PIN at account opening, then they will arrive separately via U.S. mail within 3–5 business days.

ACTIVATE:

  • Use the Citizens Mobile App,* go to “Manage Cards” and it will bring you to where you can activate your debit card in the app. You can also change your debit card PIN through the app.
  • Make an in-store purchase with your debit card using your PIN.
  • Complete a transaction at any Citizens ATM with your debit card with your PIN.
  • Call 1-800-527-1800 and have your card and PIN handy to activate.

*Wireless carrier, text and/or data charges may apply.

1 Citizens Zero Liability policy covers U.S.-issued cards only. Does not apply to ATM transactions, PIN transactions not processed by Visa® or Mastercard®, or certain commercial card transactions. Individual provisional credit amounts are provided on a provisional basis and may be withheld, delayed, limited, or rescinded by your issuer based on factors such as gross negligence or fraud, delay in reporting unauthorized use, investigation and verification of claim and account standing and history. Cardholder must notify Citizens immediately of any unauthorized use. Transaction at issue must be posted to your account before provisional credit may be issued. For more details visit citizensbank.com/zeroliability or call 1-800-922-9999. Visa is a registered trademark of Visa International Service Association. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Contactless Symbol and Contactless Indicator are trademarks owned by and used with permission of EMVCo, LLC.